Customer Testimonials

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DealerRater Oct 15, 2020

Bought a car from Tommy was an excellent salesman, the staff here was also super friendly offered me beverages, and helped me through the entire process. Terry also helped a ton and got me an awesome rate!

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DealerRater Jun 27, 2020

Welcome back Irfan. I work in the hospital and it’s so amazing to know that I am able to come to INFINITI and get my service done with social distancing and not worry. Thanks to Irfan and the amazing service team I was able to rectify a problem with my routers. Thank you so muchhh INFINITI. I’m happy to be apart of this family.

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DealerRater May 16, 2020

fantastic service department,whole dealership shows they care about you as a person,not just a customer! Attitude isa great,cars come out clean,and if you make an appointment,you're in and out right on time!

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DealerRater Mar 28, 2020

INFINITI of Silver Spring has bailed me out in emergencies several times. Had it not been for them I would have been stranded and In dangers way. Thanks Mark, Ephron and Dennis. If I forgot you and you helped me, charge it to my head and not to my heart. God-bless you during this difficult time with the Corona pandemic.

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DealerRater Mar 7, 2018

I’ve been looking to lease a new vehicle for months. Been in contact with multiple dealers but Leena made it a very easy and smooth process to lease my vehicle!

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DealerRater Jan 19, 2018

Leena was great! She is new at this but I think she will be an excellent Sales person! The Auto sales industry needs more people like her! Sly P.

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DealerRater Nov 6, 2015

I WAS NOT CHEATED AND I GOT THE BEST DEAL POSSIBLE. THE SALES MAN EUGINE KIM WAS HONEST AND PATIENCE AND GUIDED ME LIKE HE WAS NOT INTERESTED IN MAKING MONEY BUT SEEING A HAPPY FACE ON ME. I WAS AFRAID OF BUYING A NEW FROM THE DEALER BECAUSE OF PAST EXPERIENCE, BUT THIS DEALERSHIP IS EXCELLENT IN EVERYTHING IN THE CAR BUSINESS. MY BUYING AGAIN WILL ONLY WITH THEM.

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DealerRater Jul 1, 2015

I was looking to trade in my 15 Kia Sorento 2.4 GDI for an 2014 Sorento SX V6 via the USAA Car Buying service where I got in contact with Mr. Malick Ndiaye. Malick was very professional and very easy to talk to. He handled himself like a professional which is always a plus. I wasn't happy that I received a low trade in price however I feel that what I got in exchange outweighed the difference, but this isn't Malick's issue. I would highly recommend working with this gentlemen.

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DealerRater May 31, 2015

Let's face it, for most people, purchasing a car can be a stressful experience. Look no further than Jim Coleman Kia of Silver Spring to change that. I purchased a new Kia Sportage today and it was a fantastic experience. First of all, my salesman, Eugene Kim, was awesome!!! He is friendly, knowledgeable, laid back, and made me feel completely at ease. At no time did I feel pressured into making a decision. Second of all, a shout out to Theo and Greg, who completely exceeded my expectations in helping me with financing the purchase. Both of them are ...

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DealerRater Mar 30, 2015

I wanted a 2015 or 2016 Sorento and i got a call from a Toyota and i explain to them that I am Kia person and that i did not want to change to a toyota person so he told me that he have someone for me so that when Ramel call me and Ramel ask me what i wanted i told him i wanted to trade my 2014 optma in to try to get a Sorento and Ramel said no problem i got you. So i said well i dont believe it but any way I went and i got what i ...

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DealerRater Jan 23, 2015

I went in to Kia of Silver Spring for an oil change and for a check engine light. I was greeted by Teddy and was very polite and professional and listened to what I requested. While waiting for the service to be completed Teddy informed I should replace my air filter and cabin air filter by showing me the old ones that definitely needed replacing. They also fixed the wastegate problem that was causing my service light. Very fast and thorough service and even washed my car. Excellent service!

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DealerRater Nov 28, 2014

No games, no fake pricing just straight up honesty. I searched the web looking for a new Sorento but all the prices I got were fake. I got a call from Eugene and an understandable email with my request for a price. I didn't know they were owned by Jim Coleman when I sent my request but the way everything transpired it was similar to other experiences I've had with their Toyota dealership, I was treated as a real person which was different than everyone else that was calling and emailing me. Thank you Eugene, Terry and Tim, ...

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DealerRater Nov 11, 2014

I requested quotes on a 2015 Kia Sorento from multiple dealers online. Almost immediately I received a few emails explaining why I should use a particular sales rep or why I should go to a particular dealer. A few minutes later, at about 7:30 p.m., I got a call from Eugene at Kia of Silver Spring. He was very calm, polite and helpful without applying any pressure. At first I wasn't sure what to think about getting a call like this, but within moments I could tell that I had found a great guy to work with. He offered suggestions ...

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DealerRater Aug 3, 2014

Jim Coleman KIA of Silver Spring offers great customer service! The sales consultant, Chris Kelly, went above and beyond to answer all my questions and give me a great deal on the car.

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DealerRater Feb 13, 2014

I went car shopping at the closest Kia dealer (Jim Coleman) for the first time in almost 16 years when my car was totaled. A lot had changed in 16 years and I was a little bewildered by all the choices and packages now available in new cars. The salesman (Majic Masoudpour) was excellent at explaining the various options. He didn't talk down to me but explained things in a way that this non-expert (when it comes to cars) could understand. He was also very friendly, personable and yet non-pressuring while helping me. I did some research online and came up ...

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DealerRater Jan 26, 2014

I went to get my 2014 Kia's first oil change at this dealer. In the past I've gone to my nearby Shell station but I thought I'd splurge and give the Jim Coleman service center a try. I made an appointment online to set up a date, they called me within a few hours of my request and set me up for a Saturday afternoon. It turned out to be one of the best experiences I've had not only at a dealership but for service in general. Teddy was genuine, kind, and incredibly thorough. Not only did ...

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DealerRater Jan 22, 2014

The Jim Coleman Kia staff were very easy to work with, very courteous and knowledgeable and made my KIA car purchase the most pleasant purchase ever. This was the first time purchasing a car that a Sales Person, in the case Eugene Kim, ever walked me through how to fully use the features on the car after my purchase.

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DealerRater Dec 21, 2013

Jim Coleman Kia of Silver Spring is absolutely "The Best". The Kia team went above and beyond! These people are knowledgeable, courteous, honest, friendly, and very caring. I want to especially say thank you very much to: Tim Martin, General Manager and Glenn Bobbitt, Service Manager

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DealerRater Oct 25, 2013

I recently bought my Kia at Jim Coleman Kia. All the staff was very welcoming and courteous as I felt very comfortable the whole time. Eugene was extremely knowledgeable and professional. He listened to my needs and helped me find the perfect car for me. Even when it came to pricing, he and the manager worked with me closely and I was in and out in no time. I got a great price and had great service!

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DealerRater Oct 23, 2013

Kia of Silver Spring was a wonderful dealership to work with. The sales and service staff were informative, professional, and friendly. Each person I worked with helped me with all of my questions and provided me with the information I needed to make a decision regarding the purchase of my car. Without question I will return to Kia of Silver Spring for all of my service needs and I have referred my family / friends to the store for all of their car needs.

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DealerRater Oct 13, 2013

The best experience my husband and I ever had of buying a car! They were professional, courteous, listeners, and caring. We bought a KIA soul for our daughter who is a new driver, as the safety record looked great, and the price was amazing (same exact price of both my and my husband's first starter cars 30 years ago!). So well priced, great safety, amazing features, so impressed by this up and coming brand. I highly recommend the team of KIA in Silver Spring, they are top notch. We've had every high end car ie. Lexus, Acura, Toyota, and ...

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DealerRater Oct 13, 2013

We have a very pleasant experience from the get go. Mr. Majid was very professional and helpful. There was no high pressure sales tactic, he let us go on our own and decide accordingly. Mr. Richard Gordon, the finance manger was also the same. He stayed late and closed the deal smoothly. Thank you very much.

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DealerRater Sep 30, 2013

Working with Mr Lewis was a very pleasant experience, he was very proffessional and knowledgable. As a woman, he made me feel comfortable and I never felt pressured. Also, he made the overall experience great, he provided me with a price over the phone and I got that same pricing at the delearship. This has not been the experience that I have had before at other dealerships. He was very courteous, and I feel he should be a great example to train others in his profession.

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DealerRater Sep 21, 2013

I was in and out of the dealership in no time. Matt was a great help and the price was exactly what we were looking for.

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DealerRater Sep 21, 2013

I had a great car buying experience at Kia of Silver Spring. They made everything extremely EASY! I was driving out in my new Sorento within two hours. I would recommend them to everyone. Thanks for your help Kia of silver spring! Christine

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DealerRater Jul 16, 2013

I had a wonderful experience, they made everything so easy and smooth. Shawn Answered all my questions and explained every detail to me. I love my new car and will defiantly recommend Kia of silver spring to all my friends and family. Thanks guys!!

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